Terms and Conditions

Terms of Sale

The general terms and conditions (points 1.1 to 1.6) apply to all reservations. If you place an order or reservation, this means that you agree to these general terms and conditions and house rules.

1.1 Promotions

These are always temporary and cannot be combined with other offers.

1.2 Payments

At the sauna complex we accept cash and Bancontact.

1.3 Reservations

These are only accepted with name, address, email, telephone number, reservation date and time, any package and the number of persons.

After receiving your reservation request, we will send you a confirmation by email and, if applicable, a request to pay a deposit. If a deposit is required, your reservation becomes definitive as soon as this deposit has been received.

The conditions for gift vouchers currently state that gift vouchers purchased online are limited to a maximum of €250 per voucher. Please remove this limitation, as our packages may also involve higher amounts.

If we do not receive payment within the period of 5 days, we are obliged to cancel the reservation and release the hours again without notifying you.

If you are in possession of a gift voucher, it is sufficient to pass on the number on the voucher. If the appointment is not kept, the voucher expires.

For last-minute bookings you do not need to pay a deposit. If you do not keep the appointment without notice, you will be charged a cancellation fee equal to the price of a basic package for the number of hours reserved, plus any extras ordered.

Cancellations must be made by telephone at least 48 hours in advance in order to retain your deposit for a future visit; deposits are not refunded. For cancellations less than 48 hours before the reserved time, (the deposit will be charged as) a cancellation fee. Cancellations by email are not accepted.

1.4 Gift vouchers

You can always come and collect a gift voucher; after a phone call we will have the voucher ready so that all you have to do is pick it up. You can also order by email or via the website; the voucher will be sent no later than 2 days after receipt of the amount in our account.

For gift vouchers purchased online, a maximum amount of 250 euros per voucher applies, as well as a 14-day right of return.

Gift vouchers are valid for 1 year and may only be redeemed at the wellness centre.

1.5 House rules

By reserving the sauna complex, you automatically agree to the house rules.

• It is compulsory to use a towel in our sauna and on all seats and loungers.
• Compulsory use of bath slippers, which are available to you.
• For hygienic reasons, you must shower first upon arrival.
• It is strictly forbidden to add products to the jacuzzi; if this does happen and the complex has to close to clean the jacuzzi, the hours of closure plus the cleaning costs will be charged to you.
• Smoking is prohibited throughout the entire complex.
• The use of massage oil, colour shampoo and other products that leave stains or marks is prohibited. Any damage or additional cleaning will be charged.
• The reserved end time always remains in force, even if you arrive late, so that the next customers can also enter the space on time after cleaning. Overtime will be charged without discussion at €1 / minute, counting from 5 minutes of overtime. Getting changed is included in the number of hours reserved.
• All consumptions are settled at the end of your visit. It is forbidden to bring your own drinks or food.
• The customer is required not to bring any prohibited substances into the complex.
• L'HISTOIRE D'EAU cannot be held responsible for accidents, personal injury or material damage, loss of property or incorrect use of the sauna complex and can therefore never be held liable.
• L'HISTOIRE D'EAU can also not be obliged to pay any compensation.
• In the event of damage caused to our complex or theft, compensation will be charged for the repair or replacement.
• Children must always remain under the supervision of an adult.

1.6 Liability and applicable law

As a customer, you are yourself responsible for the correct use of the complex or products offered by L'HISTOIRE D'EAU. Under no circumstances can L'HISTOIRE D'EAU be held liable for accidents, personal injury or material damage caused by the use of products or services supplied by us, or for any other claim.

Only Belgian law applies to this agreement. In the event of disputes, the courts of Dendermonde have exclusive jurisdiction. The customer who makes the reservation will be held liable by L'HISTOIRE D'EAU.

L'HISTOIRE D'EAU reserves the right at all times to refuse people entry or to remove them from the complex.

Please use the facilities and products in a responsible manner.

We wish you lots of relaxation & enjoyment!