Privacy Policy
Your privacy is in safe hands with us. Below you can read which data we collect and what we do with it.
1. General
At Culinaire Wellness L'Histoire d'Eau (hereinafter: "L'Histoire d'Eau") we attach great importance to the protection of your personal data. This privacy policy explains which data we collect, how we use it and what rights you have.
2. Data collected
Through our contact form, reservations and our web shop we collect the following data:
- Name
- Address
- Email address
- Telephone number
- Address
- Reservation details (date, time, package and number of people)
- Details of orders and gift vouchers
- Message / enquiry
This data is required to process your reservation or order and to answer your enquiry.
3. Purposes of data processing
We process your data for the following purposes:
- Processing and confirming reservations
- Processing and sending orders and gift vouchers
- Sending payment instructions
- Answering enquiries
- Improving our services
4. Legal basis
The processing of your data is based on the performance of a contract (your reservation or order), on your consent when completing a form, and on the legitimate interests of L'Histoire d'Eau in providing its services.
5. Retention period
We do not keep your data longer than necessary to handle your reservation, order or enquiry. If your data is required for longer for administrative purposes or legal obligations, we will store it securely.
6. Sharing of data
We do not pass your data on to third parties, unless this is necessary for the provision of our services (such as processing online payments) or if we are legally obliged to do so. Payment details are processed by an external payment provider and are not stored by us.
7. Security
L'Histoire d'Eau takes appropriate technical and organisational measures to protect your data against loss, theft and unauthorised access.
8. Your rights
You have the right to:
- Obtain access to the data we process about you
- Request correction of inaccurate data
- Request erasure of your data
- Object to the processing of your data
To exercise these rights, you can get in touch via info@culinaire-wellness.be.
9. Changes to the privacy policy
L'Histoire d'Eau reserves the right to amend this privacy policy. Amended versions will be published on our website and take effect from that moment.
10. Cookies
Our website uses functional cookies only. These cookies are necessary for the website to work properly, such as remembering your shopping basket and completing an order. As these cookies are essential, no prior consent is required for them. We do not use analytical, marketing or tracking cookies.